Touchnet Refunds and eRefunds

WHAT IS EREFUNDS?

East Central UniversityÌýis proud to offerÌýeRefunds, a new disbursement and refund system designed to better serve the needs of our students. The eRefunds system is offered throughÌýTouchNet, and is integrated into Colleague Self-Service.ÌýeRefunds replaced BankMobile, the system previously used byÌýECU.

eRefunds is a service that ECU has partnered with to process and distribute refunds and disbursements to students. This includes financial aid disbursements, refunds, grants and any other payments students may be owed. ÌýeRefunds is easy, fast, and convenient for students.ÌýThey will set up a secure, online refund profile (bank account to receive disbursements); receive emails when a distribution is pending and notification emails when a deposit has been made.

With eRefunds, you can choose direct deposit into an existing checking or savings account or a paper check mailed to the address East Central UniversityÌýhas on file for the student. ÌýDirect deposit is the quickest and most secure method for issuing and receiving refunds, however if you do not make a refund selection, we will mail you a check to the address we have on file for you. ÌýThe choice is yours!

Once again, you will need to choose from these two refund options:

  1. Direct deposit to existing savings or checking account
  2. Paper check mailed to address East Central UniversityÌýhas on file for the student.

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FAQs

Does eRefunds Charge any fees?
No. Students do not pay any fees to use eRefunds.

Can I change my refund preference later?
Yes. You can log in to the system and provide new direct deposit information for a different checking account or prepaid/reloadable card, switch from direct deposit to paper check or switch from paper check to direct deposit at any time. Just log in to eRefunds following the first four steps listed above under "How Do I Request Direct Deposit?,"Ìýand click on the green button that says "Choose Your Refund Delivery Method."

WHAT IF I HAVE MORE QUESTIONS?

About REFUNDS: Contact the Bursar's OfficeÌýat 580-559-5227.
About FINANCIAL AID: Contact theÌýOffice of Financial Aid at 580-559-5243.

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